What exactly was the point of a "Job" Again?
Posted: Sat Mar 01, 2008 10:01 am
Okay, we all have those good and bad days at work. It's expected. Especially if it involves cars or the like. Except Today. Well Yesterday seeing as I'm typing this at 4 am my time. Okay so this is how it happened. It takes me 45 minutes to drive to work to open at 7:30am. I dodge traffic by playing the surface street game, get off just outside the city and it's smooth sailing. We have this deal where that if the work load isn't full and a car bay's open, anyone can slide their personal ride in for work to be done on it.
Prior to the day, I got an early birthday gift in the mail, new stainless steel braided brake lines. Work load was light on the sheet, and I figured I'd pull my eclipse in, after all my old brake lines were going and I needed new ones (Simply put, stock rubber < Stainless Steel). So I pull my car in and I'm going over the list while I'm switching into my jumpsuit and something was staring at me from the previous work week. 2006 Dodge Charger SRT Daytona Edition * * * * Engine Work/Bodykit work/New Wheels/Oil Change/Cat Back Exhaust. We just did all that except the engine. After informing the owner that MOPAR Performance was going to have the new crate engine in 'next week', the owner said he'd drop the car off by the end of the week, which he didn't. Fine, he could still do it today.
Well around 9am the charger's in the garage, and UPS made their rounds, No engine. I'm thinking 'WTF?!'. I get on the phone and call MOPAR Performance, I get "What year charger were we supposed to order?" "2006 HEMI" "We'll get right on it and have it ship from our warehouse in Aurore, IL" Well around lunch time, no engine. I call them again. MOPAR Says the order was placed please call the warehouse. I call the Aurore, IL Warehouse, "What year?" Again with the morons. After informing them of the 2006 charger and its hemi engine, they tell me "We don't stock that engine here." "But the headquarters said that you did and would ship it out today." "That's not possible." Great. A customer's getting screwed and we're taking the blame. Several calls between the warehouse and the headquarters and we've narrowed it down to "Backordered" and "The system ordering computer is down." Then it's "It'll be here in 3 more weeks."
3 more weeks..... I can't do my job because some corporation is playing "The right hand doesn't know what the left hand is doing" and already the customer has chosen to get his engine from another engine shop that has it on hand if it's not here in 3 weeks. We lose business and a customer because MOPAR Performance hired retarded morons. Ontop of that, between work and the dropped ball, I never did get my brake lines installed. In fact I think I forgot to eat lunch too.
Word of advice, don't ever get involved with mechanics
Prior to the day, I got an early birthday gift in the mail, new stainless steel braided brake lines. Work load was light on the sheet, and I figured I'd pull my eclipse in, after all my old brake lines were going and I needed new ones (Simply put, stock rubber < Stainless Steel). So I pull my car in and I'm going over the list while I'm switching into my jumpsuit and something was staring at me from the previous work week. 2006 Dodge Charger SRT Daytona Edition * * * * Engine Work/Bodykit work/New Wheels/Oil Change/Cat Back Exhaust. We just did all that except the engine. After informing the owner that MOPAR Performance was going to have the new crate engine in 'next week', the owner said he'd drop the car off by the end of the week, which he didn't. Fine, he could still do it today.
Well around 9am the charger's in the garage, and UPS made their rounds, No engine. I'm thinking 'WTF?!'. I get on the phone and call MOPAR Performance, I get "What year charger were we supposed to order?" "2006 HEMI" "We'll get right on it and have it ship from our warehouse in Aurore, IL" Well around lunch time, no engine. I call them again. MOPAR Says the order was placed please call the warehouse. I call the Aurore, IL Warehouse, "What year?" Again with the morons. After informing them of the 2006 charger and its hemi engine, they tell me "We don't stock that engine here." "But the headquarters said that you did and would ship it out today." "That's not possible." Great. A customer's getting screwed and we're taking the blame. Several calls between the warehouse and the headquarters and we've narrowed it down to "Backordered" and "The system ordering computer is down." Then it's "It'll be here in 3 more weeks."
3 more weeks..... I can't do my job because some corporation is playing "The right hand doesn't know what the left hand is doing" and already the customer has chosen to get his engine from another engine shop that has it on hand if it's not here in 3 weeks. We lose business and a customer because MOPAR Performance hired retarded morons. Ontop of that, between work and the dropped ball, I never did get my brake lines installed. In fact I think I forgot to eat lunch too.
Word of advice, don't ever get involved with mechanics
I've personally told someone something only to find out they told some manager they were never told.. WHAT?!?! Then I bust out the "cover my ass" e-mail and prove I was right. It's just pathetic! 